Keep your service desk.
Get more done.
Additional resolution capacity when queues stretch—or ongoing ownership of an agreed part of your operation.
Your direction.
Nuveso takes on the work you agree to delegate.
Two different answers to the same operational pressure.
Flex adds capacity to a desk you manage. Managed Operations transfers responsibility for a specific recurring workload.
Additional capacity for selected requests
Manage the defined operational queue
More hands on the queue, without changing who runs it.
For MSPs with consistent overflow, recurring backlogs, growth before the next hire, or selected ticket categories to delegate.
Discuss Flex capacityA Flex engagement can cover
- Recurring service-desk incidents and requests
- Selected MSP customers or supported categories
- Microsoft 365 and endpoint tasks within scope
- Agreed coverage windows and routing rules
Give an agreed workload its own operational owner.
For MSPs ready to delegate day-to-day execution of a defined queue, service board, customer group or Microsoft/endpoint workstream.
Request an operations assessmentManaged Operations can include
- Daily handling of a defined service board or queue
- Ticket follow-through and documented resolution
- Selected Microsoft and endpoint operations
- Agreed escalation paths and service reviews
A measured start, not an open-ended handoff.
We review the work and environment before proposing scope, capacity and commercial terms.
Discovery
Understand the support pressure and current tooling.
Workload assessment
Review ticket mix, complexity, coverage and access.
Fixed proposal
Agree monthly pricing and any setup charge before signing.
Scoped onboarding
Confirm permissions, runbooks, routing and escalations.
The practical details.
How is Flex different from hiring a technician?
Flex is a managed recurring service capacity arrangement, not a dedicated employee or offshore staffing seat.
Will I know what I owe each month?
The recurring charge and included scope are agreed before service starts. Material changes are reviewed prospectively.
Does Nuveso communicate with end users?
Only where agreed in the service scope, including relevant white-label arrangements and communication rules.
Can the work run in our PSA and RMM?
We assess tool compatibility, permissions and routing during discovery and onboarding.
Which tickets would you delegate first?
A defined workstream is the best way to assess commercial fit, tooling and service quality.